1. Check Classera regularly for timetables, homework, assessments, notices and reports.
2. Use your child's building coordinator for attendance, daily routines, building matters and lost property.
3. Use the Social Counselling Department for behaviour, wellbeing, attendance patterns and social concerns.
4. Start academic questions with the subject teacher, then the Head of Department, then Senior Academic Leadership if needed.
5. Keep all telephone numbers, emergency contacts and authorized collection details up to date.

Academic Calendar 2026-2027

The academic calendar is available in the Parent & Student Resources area of the school website. Families should use the latest online version for term dates, assessment periods, report-card dates, parent-teacher meetings, holidays and school events.

School Timings

Class and Lesson Timetables

Each student will receive or access the class timetable through Classera. Parents and students should check Classera regularly because it is the official source for timetable updates and academic notices.

Late Arrival - After 7:30 AM

1. The parent or guardian must accompany the student into the school.
2. The parent and student must report to the Social Counselling Office.
3. The student must obtain an entry pass before going to class.
4. If lateness is repeated, the parent or guardian must contact the Social Counsellor and explain the reason.

Absence

1. Inform the designated building coordinator when your child will be absent.
2. If your child uses school transport, also inform the Transportation Department before the scheduled bus time.
3. Provide a medical certificate from a licensed physician when required for illness-related absence.

Normal Dismissal

1. Follow the collection arrangements designated for your child's grade.
2. Arrive at the appropriate dismissal time and collect your child within 10 minutes of dismissal.
3. Inform the building coordinator or Social Counsellor in advance if the normal collection arrangement changes.
4. Ensure that your child understands the normal dismissal arrangement.

Early Dismissal

1. Submit the request through the Social Counselling Office at least one hour in advance.
2. Collect the student from the Social Counselling Office.
3. Bring the parent or guardian CPR card and, where relevant, the appointment notice.
4. If a driver or another authorized person will collect the student, send formal written consent with the person's full name and a copy of their CPR card.

School Uniform

Students are expected to attend school wearing the approved NVS uniform. The following supplier diagrams show the regular uniform for each stage.

Grades 1-4

Please refer to the approved uniform information and supplier diagrams available through the Parent & Student Resources area.

Grades 5-8

Please refer to the approved uniform information and supplier diagrams available through the Parent & Student Resources area.

Grades 9-12

Please refer to the approved uniform information and supplier diagrams available through the Parent & Student Resources area.

Jacket and PE Uniform - All Grades

Formal and Sports Jacket

PE Sportswear

Uniform Suppliers

House of Uniforms: Instagram page

Georgia Uniforms: Instagram page

For uniform-related questions, contact your designated building coordinator.

Textbook Distribution

The building coordinator for each building manages textbook distribution and confirms that books reach the designated students according to the approved schedule.

If a textbook is missing, damaged or not received, report the issue immediately to the building coordinator. The case will be recorded and referred to the relevant department. Replacement is subject to availability.

Optional Home Delivery

Textbook home delivery is available for parents who choose this service.

Homework and Keeping School Bags Light

1. Homework is assigned by the relevant subject teacher and published in Classera.
2. Parents and students should check the homework timetable and Classera regularly.
3. Books remain in student lockers unless they are needed for homework or revision.
4. Books are sent home on the assignment date and returned by the submission deadline.

Homework Schedule - Grades 1-4

Homework Schedule - Grades 5-8

Homework Schedule - Grades 9-12

Questions about books should be directed to the building coordinator.

Questions about homework should be sent to the subject teacher through Classera.

Where Information Is Published

Parents should monitor official communication regularly and contact the appropriate educational team member if clarification is required.

Digital Learning Platforms

IT Support

For academic questions or concerns, begin with the person closest to the issue and allow that person time to respond before escalating.

When to Contact the Educational Team

1. Homework or assignments
2. Academic progress or performance concerns
3. Subject-related questions
4. Assessment and curriculum questions
5. Learning support

Teachers and Heads of Department should be contacted through Classera. Communication hours are 7:00 AM-2:00 PM, with an expected response within 24 hours.

Heads of Department

Senior Academic Leadership

How to Escalate an Academic Concern

1. Contact the subject teacher through Classera and explain the issue clearly.
2. If the issue remains unresolved, contact the relevant Head of Department through Classera and include the previous communication.
3. If further support is required, contact the relevant Vice Principal and provide the full communication history.

Student Expectations

At New Vision School, every student is expected to:

1. Attend school regularly and arrive on time.
2. Come prepared and ready to learn.
3. Complete assigned work responsibly.
4. Treat students and staff with respect.
5. Follow school and classroom instructions.
6. Behave safely and responsibly.
7. Care for school property and personal belongings.
8. Use technology appropriately.
9. Respect the learning of others.
10. Represent New Vision School positively.

Student Discipline

New Vision School follows the approved student discipline regulations. When a behavioural concern occurs, the school applies the appropriate procedure according to the nature and seriousness of the concern.

Parents will be contacted when their involvement is required and are expected to work constructively with the school to support appropriate student behaviour.

The full Student Discipline Regulations are available in Parent & Student Resources on the NVS website.

Which Team Should I Contact?

Building Coordinators / Administrative Supervision

Social Counselling and Student Support

Working hours: 7:00 AM-2:00 PM.
Expected response time: within 24 hours.

If Your Child Is Sick at Home

1. Keep your child at home if illness prevents effective participation or may put others at risk of infection.
2. Inform your designated building coordinator.
3. Provide a medical certificate from a licensed physician when required.
4. Do not send a child to school with fever, significant stomach upset, marked weakness or another condition that makes normal participation unsafe.

If a Student Becomes Unwell at School

1. The student is referred to the school clinic.
2. The nurse assesses symptoms, checks temperature and determines whether the student can remain in school.
3. First aid, hydration, rest or other appropriate immediate care is provided when required.
4. The parent, guardian or authorized emergency contact is informed if the student cannot continue the school day.
5. The student is released only to an authorized person through the approved dismissal procedure.

Important Health Information

1. Keep telephone numbers and emergency contacts accurate and up to date.
2. Inform the school clinic about chronic conditions, allergies and medication requirements.
3. Parents should collect an unwell child promptly when contacted.

School Clinic

Telephone: 17311202 Ext. 5

Email: sijisam@nvsbh.org

School Canteen

1. The canteen operates during break times and serves all grades.
2. Grade 1 payments are made in cash through the Section Supervisor.
3. Grades 2-12 may pay in cash.
4. Students must use designated purchasing times, queue appropriately and follow behaviour expectations.
5. Parents must inform the School Administration or Section Supervisor in advance of any food allergy. Allergies should also be recorded in the Student Health Information Form.

Canteen enquiries: alaa.attia@nvsbh.org

Lost and Found

1. Check the classroom and the area where the item was last used.
2. Inform the relevant staff member and check the designated Lost and Found area.
3. Contact the building coordinator for items lost inside the building.
4. For items lost elsewhere on campus, contact the Lost and Found point near the Administration Building.

Items found in a building are retained by the relevant Building Coordinator. Items found in the schoolyard are placed in the designated box near the Administration Building. Unclaimed items are kept for one academic term only.

Transportation Office

Telephone / WhatsApp: 17691505

Email: najah.ali@nvsbh.org

Contact times: Arrival and dismissal periods; official working hours 7:00 AM-2:00 PM

Essential Procedures

1. Students are collected and dropped off at the home entrance.
2. Parents should be ready at the scheduled time and present at the home entrance.
3. Students must follow the driver's and bus supervisor's instructions and all safety rules.
4. Inform the Transportation Department in advance of any address change or any day the student will not use the bus.
5. For transportation matters, use the Transportation Office instead of contacting unrelated departments.

Quick Transportation Guide

Registration and Student Records

Contact Registration for student registration, student records and documents, or to update student, parent, guardian, telephone or emergency-contact information.

Telephone / WhatsApp: 17691505

Email: najah.ali@nvsbh.org

Office hours: 7:00 AM-2:00 PM

Accounts and School Fees

Contact the Accounts Office for fees, payments, receipts, balances, payment confirmation and other financial enquiries.

Telephone: 17311202 Ext. 4

WhatsApp: 17311202

Email: zahra.hamdi@nvsbh.org

Office hours: 7:00 AM-2:00 PM

Payment methods: Cash, cheque or Fawri

Administrative and School Services

For general administrative enquiries, school services or help identifying the correct department, contact School Reception. For matters linked to a specific building, begin with the designated building coordinator.

School Reception: (+973) 1731 1202

Email: info@nvsbh.org

Use the Correct Escalation Pathway

Formal Complaint - Your Voice Matters

If a concern remains unresolved after the appropriate pathway has been followed, a formal complaint may be submitted through Your Voice Matters.

WhatsApp: 17668596

Include the student's name and class, a clear description, relevant dates and information, previous communication, and the parent's contact details.

Quick Problem-Solving Guide

Key Contacts

Building Coordinators / Administrative Supervision

Social Counselling and Student Support

Important Resources

The latest approved versions of school resources and policies are available through the Parent & Student Resources area on the NVS website, including:

1. Academic calendar
2. Parent and Student Resources
3. School policies
4. Classera information
5. Student Discipline Regulations
6. Stationery lists and other parent resources